Optimizing your call center can enhance patient satisfaction, reduce wait times, and increase operational efficiency leading to a seamless experience for both staff and patients.
We’ve reduced our hold times to just 7-9 seconds
Reduced abandoned calls to 1% or less
Achieved 8.8+ on patient satisfaction per call
Reduced costs by an average of 58%
We dedicate a Teem of agents who continuously grow to become experts in your practice.
We invest in a comprehensive, ongoing training program that enhances our teem’s expertise, keeping them current with the latest advancements and ready to excel in a changing environment.
We provide daily performance feedback to our agents, ensuring continuous improvement and fostering growth to help them excel in a dynamic environment while consistently delivering high-quality service.
We use real-time analytics to identify key areas for improvement and optimize processes for better outcomes.
Patient recordings were de-identified to protect privacy.
Teem Lead
Teem Lead
Teem Lead